FAQs

You’ll only find the best of the best at My Holiday and if that isn’t enough reason to book your next holiday with us, we don’t know what is! For your peace of mind, we are an accredited ATAS travel agent, and 100% Australian-owned and operated.  

We’re renowned for hand-selecting the ultimate resorts and suppliers at the most sought-after destinations in the world, allowing us to handcraft each of our amazing value holiday deals. We include everything you need for your holiday, so you don’t have to think about a thing! Flights, accommodation, transfers, dining, plus a selection of Bonus Value inclusions such as tours, upgrades, resort credits, and more— we’ve done all the organising for you.   

Our Holiday Experts are passionate travellers who know all about our destinations. They’ve stayed, swum, sampled, toured, tasted, and cruised with each of our partners and suppliers! We only package what we would want to experience ourselves, so you can rest assured that the Holiday Expert booking your holiday has expectations just as high as yours. They can personally share with you all the hidden secrets of the destination you’re coveting but, if you’d like to kick-start that process, read some of our FAQs below!

We can take you all over the world at My Holiday! From domestic destinations in Queensland to overseas havens as far as  Hawaii, you’ll easily find your ideal destination with us. Romantics will love the Maldives, while families will feel at home in Fiji. We have many destinations in Asia and the South Pacific, plus a selection of cruises for those who can’t decide where to go! Simply board your boat and set sail. 

If you’re an Australian citizen travelling overseas then yes, you do need a passport. The destinations we travel to all have an entry requirement that your passport must have at least 6-month validity when you’re travelling. So, make sure you check the expiry date too before you book! If you don’t have a passport, click here for a quick guide on applying! 

We highly recommend it. My Holiday is partnered with Covermore & NIB Insurance (AFSL 239545) to provide all types of insurance for all kinds of travellers! Our travel insurance is fully comprehensive and covers you for any unforeseen circumstances before and during your holiday. We can even provide insurance to non-Australian residents, travellers over 75 and those with a pre-existing medical condition, just take part in a short over-the-phone assessment. Click here for more information! 

We have a range of payment plans available. Check out the payment options here.

You sure can! We like to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra rollaway bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go! 

You certainly can! Although our packages are listed with a particular number of nights, the Holiday Experts at My Holiday can add extra nights onto any package that you desire, provided there’s availability. If you would like to enquire about adding extra nights to one of our holiday package deals, get in contact with our Holiday Experts today. 

Our Holiday Experts are a team of experienced professionals who can book your My Holiday package deal for you. We call them experts because they know everything there is to know about our holiday destinations. Our Holiday Experts have researched and experienced each of our holiday destinations first-hand! They know all there is to know about the resorts and tours we offer. Click here to contact a Holiday Expert!

You can book your holiday well in advance at My Holiday! You’ll find our packages include travel dates up to 10 months in advance. Flight schedules from Australia’s capital cities to our incredible destinations are released approximately every 10 months. As soon as flights are released, we simply secure them as part of your booked holiday. We do all the thinking for you! Start daydreaming about your next holiday now. We’ll help you plan it ASAP. 

So, you’ve made an online enquiry or booked your holiday but you haven’t received an email or itinerary from us yet. It’s possible that your itinerary has landed in your Junk Mail or Spam folder. Unfortunately, sometimes our emails are sent there instead of your inbox. If you’ve checked your Junk Mail and you still can’t find your itinerary, please contact us! 

While not all My Brands destinations require travellers to hold an International Drivers Licence to drive a car, there are still certain restrictions in place. All drivers, regardless of where you travel, must hold a current, non-probationary licence from their country of residence. If you are on your Learners or Provisional Licence, you will not be able to hire a car. Some countries may also require an International Driver’s Licence. Head to Sherpa for info on travel requirements and Smart Traveller to learn more about getting around your destination. Contact our Holiday Experts to find out more. 

Please mark your calendar with the final payment due date to ensure the amount is paid before the due date. For final payments, they are due no later than 65 days prior to departure. At 70 days prior to departure (five days before due date), we send an email to you with a payment link that is valid for 10 days, and an SMS to advise you of your upcoming balance. You will receive a reminder if it becomes overdue. 

Your day tours are pre-booked for the dates shown on your itinerary by our My Holiday Experts at the time of booking. The dates can be changed subject to availability. You would need to contact the supplier a minimum of 48 hours prior to your scheduled departure. 

Travel documents will be emailed to you two weeks prior to departure. This includes itinerary, flight confirmation, and any vouchers for tours. 

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days prior to departure. Once your balance is paid, we then email your travel documents approximately two weeks prior to departure.

Please refer to Smart Traveller for the latest travel advice from the Australian Government to specific international destinations. , please see the Australian government website. For more information on travel updates, head here.

Please contact our Customer Specialist team and one of our team will be in touch with you as soon as possible.  Please provide your booking reference number and date of departure. Please note we place priority based on the departure date.  

We recommend you check your Product Disclosure Statement that was provided with your Travel Insurance policy or contact your insurer directly as policies and providers’ inclusions differ. Our consultants can help you with travel insurance. Contact a friendly My Holiday Expert today.